We have been extremely pleased by the results. John and his colleagues are smart, easy to work with, and do what they say they will do on time. We are very satisfied customers.

— Daniel F. Sullivan
President (retired)
St. Lawrence University
Canton, New York

The Blog Archives: August 2009

Dealing with the fear of change

Posted August 18th, 2009, by John L.

During a recent dinner conversation, the topic of challenges facing higher education today came up. One person noted that a culture that “feared change” was more ubiquitous on college campuses than one would expect at learning communities dedicated to the quest for knowledge. It was that comment that reminded me of the late W. Edwards Deming, the father of the Total Quality Management (TQM) movement.